Terms of sale

1. Purpose

These Terms and Conditions of Sale (hereinafter the “T&Cs”) govern the contractual relationship between Pilatix and any individual or legal entity placing an order via the website.

Any order placed on the website implies full and unconditional acceptance of these Terms and Conditions of Sale.

These T&Cs define the rights and obligations of both parties in the context of the sale of products offered by Pilatix.

2. Seller Information

Company: Pilatix

Business Owner: Lahaye Benedicte Abdelrahaman

SIRET Number: 99474285600010

Registered Office Address:
97 Rue Albe
13004 Marseille
France

Phone : +33 7 46 40 76 14
Email : contact@pila-tix.com

VAT not applicable – Article 293 B of the French General Tax Code

Any request related to an order, a product, or customer service may be sent to the contact details above.

3. Products and Availability

Pilatix sells equipment, accessories, and materials dedicated to Pilates practice, intended for personal or professional use.

Each product is described in detail on its product page.

Products are offered while stocks last or depending on manufacturing and supply capacity.

If a product becomes unavailable after order confirmation, the customer will be informed as soon as possible. An appropriate solution may be offered, including:

A replacement with an equivalent product
A delivery delay
A full or partial refund

Product photographs and visuals are intended to accurately represent the products offered. Minor variations in color, finish, or appearance may occur depending on manufacturing batches, materials, and screen settings.

Slight variations may occur depending on models, materials, finishes, production batches, or display settings.

4. Pricing

Prices displayed on the website are shown in euros (€) unless otherwise stated.

Pilatix sells its products in France and internationally.

Prices do not necessarily include delivery fees, which are calculated at checkout based on various criteria, including:

Type of product ordered
Weight or volume of the order
Delivery address
Logistical constraints
Specific transport requirements

For certain orders, especially large equipment or complex deliveries, additional fees may apply depending on destination or access conditions.

Pilatix reserves the right to change its prices at any time, without affecting already confirmed orders.

VAT not applicable – Article 293 B of the French General Tax Code.

5. Orders and Payment

An order becomes final once:

Payment has been successfully validated by the customer
An order confirmation email has been sent

Payments are secure and may be made using the methods available at checkout, including:

Credit/debit cards
Bank transfer (if available)
Secure payment solutions offered on the website

No banking data is stored by Pilatix.

Pilatix reserves the right to refuse or cancel any order in case of:

Previous dispute with the customer
Suspected fraud or misuse
Incorrect, incomplete, or inaccurate information
Inability to fulfill the order

6. Delivery

Delivery terms, costs, and timeframes are detailed in the Shipping Policy available on the website.

Delivery times are provided as estimates and may vary depending on:

Type of equipment ordered
Level of customization or manufacturing
Logistics or transport constraints
Delivery location

Pilatix remains responsible for the order until it is delivered to the customer, in accordance with applicable law.

However, Pilatix cannot be held responsible for delays resulting from:

Events beyond its control
Force majeure
Delays attributable to the carrier

For certain bulky equipment, such as Pilates Reformers, specific delivery conditions, handling, or appointment scheduling may be required.

7. Right of Withdrawal

In accordance with Articles L221-18 and following of the French Consumer Code, customers have a 14-day period from receipt of the products to exercise their right of withdrawal, without providing any justification.

To exercise this right, customers must contact:

contact@pila-tix.com

To process the request, customers should include:

Order number
Product concerned
Withdrawal request

To be eligible for return, products must be:

Unused
Unassembled
In perfect condition
Returned in their original packaging or with adequate protection

All returns must be pre-approved by our customer service before shipment.

Return shipping costs are borne by the customer, except in cases where the product is:

Defective
Damaged upon receipt
Not compliant with the order

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal may not apply to products made to customer specifications or clearly personalized.

Full return and refund conditions are detailed in the Return and Refund Policy available on the website.

8. Warranties

Commercial Warranty

Some products benefit from a specific commercial warranty detailed in the Warranty Policy available on the website.

Unless otherwise stated:

Reformer frame: 5-year warranty
Accessories: 1-year warranty

The commercial warranty does not cover:

Normal wear and tear
Improper use
Incorrect installation
Damage caused by misuse
Repairs carried out by unauthorized third parties

Legal Warranties

Independently of any commercial warranty, customers also benefit from legal warranties under French law, including:

Legal warranty of conformity
Warranty against hidden defects

9. Liability

Pilatix cannot be held responsible for:

Improper use of products
Incorrect installation or installation by a third party
Access or installation constraints not reported before delivery
Indirect damages related to product use
Delivery delays attributable to carriers
Events beyond its control

The customer remains responsible for the use of the products after delivery.

10. Retention of Title

Products remain the property of Pilatix until full payment has been received.

11. Intellectual Property

All website content, including text, images, visuals, videos, logos, graphics, trademarks, and design elements, is protected by intellectual property laws.

Any reproduction, distribution, modification, or use, in whole or in part, without prior written authorization is strictly prohibited.

12. Personal Data

Personal data collected through the website is processed in accordance with the Privacy Policy available on the website.

This data is used for:

Order processing
Customer relationship management
After-sales service
Legal, tax, and administrative obligations

In accordance with applicable regulations, you have the following rights:

Right of access
Right of rectification
Right to object
Right to erasure

Contact for data requests:

contact@pila-tix.com
+33 7 46 40 76 14

13. Disputes and Mediation

In the event of a dispute, an amicable solution will be sought as a priority.

In accordance with the French Consumer Code, customers may use a free consumer mediation service.

The relevant mediator’s contact details will be provided in accordance with legal requirements.

Customers may also use the European Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

If no amicable agreement is reached, disputes will be submitted to the competent courts under French law.

14. Governing Law

These Terms and Conditions of Sale are governed by French law.