Shipping policy

1. Delivery Area

Pilatix currently delivers exclusively within the United States.

For deliveries outside the United States, please contact us in advance at:

contact@pila-tix.com

We will assess the appropriate logistics solutions for your request.

2. Order Preparation

As our equipment is prepared, configured, or manufactured according to selected models, each order requires a specific preparation time.

Estimated preparation time: 2 to 4 weeks from order confirmation.

This timeframe may vary depending on:

Type of equipment ordered
Level of customization or finishing
Availability of materials or components
Manufacturing or supply constraints

3. Delivery Times

Once your order has been shipped, the estimated delivery time is generally:

2 to 7 business days within the United States.

Delivery times may vary depending on:

Selected carrier
Delivery location
Logistical constraints for bulky equipment

4. Total Estimated Timeframe

The overall estimated timeframe, including preparation and delivery, is generally:

Approximately 3 to 5 weeks.

The indicated timeframes are provided for guidance only and may vary during peak periods, due to logistical constraints, or product availability.

5. Delivery Fees

Delivery fees are calculated at checkout based on several factors, including:

Type of product ordered
Weight and volume of the order
Delivery address
Access or handling constraints

The exact delivery cost is displayed before final order confirmation and payment.

6. Order Tracking

Once your order has been shipped, you may receive:

A tracking number (when available)
A tracking link provided by the carrier

7. Delivery of Bulky Equipment

For certain bulky items, particularly Pilates Reformers and professional equipment, specific delivery arrangements may apply.

Depending on the product, delivery may be organized:

By appointment
With prior contact from our team
According to site access conditions

If necessary, our team will contact you to arrange delivery under the best possible conditions.

8. Delivery Issues

Incorrect Delivery Address

Pilatix cannot be held responsible for delays or delivery issues caused by incorrect information provided at checkout.

Lost, Damaged, or Delivery Issues

In the event of a delivery problem, please contact us within 48 hours of receipt at: