Privacy policy

1. Introduction

Pilatix operates this website and offers its products and services to customers located in France and internationally.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website, make a purchase, create a customer account, or interact with our services.

By using our website and services, you agree to the collection and use of your data in accordance with this Privacy Policy.

2. Data Controller

The data controller is:

Company: Pilatix

Business Owner: Lahaye Benedicte Abdelrahaman

SIRET Number: 99474285600010

Registered Office Address:
97 Rue Albe
13004 Marseille
France

Phone : +33 7 46 40 76 14
Email : contact@pila-tix.com

3. Personal Data We Collect

We may collect the following categories of personal data:

Identification and contact information

  • First and last name
  • Postal address
  • Phone number
  • Email address

Order and transaction information

  • Order history
  • Delivery information
  • Billing information
  • Payment information (processed securely by our payment providers)

Customer account information

  • Login details
  • Website browsing history
  • Usage preferences

Technical and browsing data

  • IP address
  • Browser type
  • Device type
  • Website navigation data
  • Interactions with pages and features

Customer service data

  • Messages sent via contact forms
  • Communications with our customer service team

4. How We Collect Your Data

We collect your personal data in different ways:

Directly from you

When you:

  • Place an order
  • Create a customer account
  • Fill out a contact form
  • Subscribe to newsletters or marketing communications
  • Contact customer service

Automatically

Some data is collected automatically when you browse our website through cookies and similar technologies.

From third parties

We may receive data from our service providers, including:

  • Payment providers
  • Delivery and logistics partners
  • Hosting providers
  • Analytics and performance tools

5. How We Use Your Personal Data

Your personal data may be used to:

  • Process orders, payments, shipping, and returns
  • Track your orders
  • Manage your customer account
  • Provide customer support and respond to inquiries
  • Improve user experience and website performance
  • Ensure website security and prevent fraud
  • Comply with legal, tax, and accounting obligations
  • Send marketing communications where permitted or with your consent

5.1 Legal Basis for Processing

We process your personal data based on:

Contract performance

  • Order processing
  • Payment processing
  • Delivery arrangements
  • After-sales service

Consent

  • Marketing communications
  • Non-essential cookies

Legal obligations

  • Accounting requirements
  • Tax obligations
  • Regulatory compliance

Legitimate interests

  • Improving our services and website
  • Ensuring website security
  • Preventing fraud

6. Sharing of Personal Data

We may share personal data only when necessary with:

  • Payment service providers
  • Shipping and logistics partners
  • Technical service providers (hosting, maintenance, security)
  • Analytics and marketing service providers
  • Administrative or judicial authorities when required by law

We never sell your personal data to third parties.

7. Shopify Hosting

Our store is hosted by Shopify Inc., which provides the e-commerce infrastructure used to operate our store.

Some personal data may be processed by Shopify to ensure proper functioning, security, and service improvement.

Shopify Privacy Policy: https://privacy.shopify.com

8. Data Security and Retention

We implement reasonable technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Loss of data
  • Alteration
  • Unauthorized disclosure

Personal data is retained only for as long as necessary to:

  • Fulfill orders
  • Manage administrative and commercial follow-up
  • Comply with legal obligations
  • Handle potential disputes

Some data may be retained longer where required by law.

9. Your Rights

In accordance with applicable regulations, you may have the following rights:

  • Right of access to your personal data
  • Right to rectification
  • Right to erasure (in certain cases)
  • Right to restriction of processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time (when applicable)

To exercise your rights, contact us at:

contact@pila-tix.com

We may request proof of identity before processing your request.

You also have the right to lodge a complaint with the relevant data protection authority.

In France, this authority is the CNIL (Commission Nationale de l’Informatique et des Libertés).

10. Cookies

We use cookies and similar technologies to:

  • Ensure proper website functionality
  • Improve browsing experience
  • Measure website traffic and performance
  • Personalize certain features

Depending on your location, a consent management tool may allow you to manage your preferences for non-essential cookies.

You may also configure your browser to block or limit cookies.

11. International Data Transfers

In some cases, your personal data may be transferred or processed outside your country of residence when necessary for service operation or technical providers.

When required, we ensure appropriate safeguards are in place to guarantee an adequate level of protection.

12. Changes to This Policy

This Privacy Policy may be updated at any time to reflect legal, technical, or operational changes.

Any updates will be published on this page and take effect immediately.

13. Contact

For any questions regarding this Privacy Policy or the processing of your personal data:

Pilatix
97 rue Albe
13004 Marseille
France

Email: contact@pila-tix.com
Phone: +33 7 46 40 76 14