Payment Policy

Accepted Payment Methods

We accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, American Express
  • PayPal
  • Klarna (installment payments, subject to eligibility)

All available payment methods are displayed during checkout.

Installment Payments

Depending on your eligibility, we offer installment payment solutions through:

  • Klarna: payment in installments (subject to approval)
  • PayPal: Pay in 4 (subject to availability and eligibility)

These solutions are provided by third-party payment providers and remain subject to their own approval conditions and terms.

Applicable terms, payment schedules, and any potential fees are displayed directly when selecting the payment method.

Payment Process

The total amount of the order, including product prices and any applicable fees, is displayed before payment confirmation.

An order is considered confirmed only after successful payment validation and the sending of a confirmation email.

Payment Security

All transactions made on our website are secure and processed by authorized payment providers.

Payments are protected using security technologies compliant with current industry standards, including SSL (Secure Socket Layer) encryption.

At no time does Pilatix have access to your full banking information, and no payment data is stored by us.

Assistance

For any questions regarding a payment or an order, you can contact our customer service team:

Email: contact@pila-tix.com
Phone: +33 7 46 40 76 14